Driver profile
Review the driver's name, profile information and rating before pickup.
Safety at Tugende
Every trip deserves care.
Safety and service quality shape the technology, onboarding, trip information and support behind Tugende rides.
Before pickup
Know who is coming.
Once a driver accepts a request, the app can show the information riders need to recognise the correct vehicle and driver.
Vehicle details
Check the vehicle make, model, colour and licence plate shown in the app.
Pickup location
Use accurate location information and trip communication to meet safely.
During the trip
Details that keep the journey clear.
- Live location and route information in the app
- Trip communication between rider and driver
- SOS contact support where enabled
- Customer support through toll-free 6707
After arrival
You rate. We listen.
Ratings and anonymous trip feedback help Tugende identify problems, support users and improve the quality of future rides.
Rate the trip
Tell us how the ride experience went.
Report an issue
Contact support when a trip needs further attention.
Improve the platform
Feedback informs safety, quality and product decisions.
Your information
Privacy is part of the ride.
Tugende collects information required to provide accounts, match rides, process trips, support users and improve platform safety. We do not sell personal information.
Read the privacy policy
Tugende is ready
Need help with a trip?
Call Tugende support toll-free on 6707 for rider and driver assistance.