Answers for the road ahead.
Find quick help for rides, apps, service areas, safety and driving with Tugende.
Rider questions
How do I book a ride?+
Download the Tugende rider app, add your pickup and destination, review the trip and confirm the request.
When is Tugende available?+
Ride requests can be made 24 hours a day. Actual availability depends on active drivers in your area.
Can I arrange an airport ride?+
Yes. Use Tugende for Kigali International Airport pickups, drop-offs and hotel transfers.
Can I schedule a trip?+
The platform supports planned travel. Open the app to check available scheduling options for your location.
Driver questions
How do I apply to drive?+
Download Tugende Driver and follow the onboarding steps to provide your identity, licence, vehicle and other required information.
Can I choose my own hours?+
Yes. Drivers decide when and how often they go online, subject to account status and local platform requirements.
What documents are required?+
Requirements can include identity, contact, licence, vehicle, insurance, permit and payment information. The onboarding team will confirm the exact list.
App and account
Where can I download Tugende?+
The rider and driver apps are available for Android through Google Play and for iPhone through the Apple App Store.
Why does Tugende need my location?+
Location helps identify an accurate pickup, match trips, display progress and support safety and incident handling.
How do I delete my account?+
Use the privacy or account options provided by the platform, or contact Tugende support for assistance.
Support
How can I contact Tugende?+
Call the toll-free support number 6707 or use the official social channels listed on the contact page.
How do I report a trip issue?+
Use the trip feedback tools where available and contact support with the relevant ride information.
Still need help?
Call our local support team toll-free on 6707.